Resolving an attorney fee dispute through arbitration: f/u 2

To keep you up to date …

I did not get a return phone call on Friday from the New York County Lawyers Association re my May 10 filing of a Client Request for Fee Arbitration form.

So today I practiced my grown-up technique for pursuing questions and problems. I called the Association again and, once again getting a recorded message, left my own message. Calmly and uncritically.

One of the most important lessons to learn about pursuing lawsuits — or really any conflict — in a way that will be most beneficial for you (or me) is to be pleasantly persistent, without anger or accusations. Without road rage. You just keep calling and leaving the same message.

Experience has taught me that professional people who don’t answer telephones and questions immediately are people who are beset with overwork. Too many calls, too many angry, troubled people who take out their troubles on the person on the other end of the phone.

That’s why I am — and advise everyone to be — pleasant in my persistence. I used to be one of those people at the other end of the phone.

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